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Contact Us

If you have any questions or require assistance (technical problem, website use, litigation, etc.), you can join us through one of the following methods. Unfortunately, we can’t give an email address due to the large number of questions. Furthermore, we can’t answer postal letters except in exceptional cases: litigation, loss of your username, password or email address, Premium subscription, order in the online shop.


Technical contact (forum)

This is the quickest way to contact us. Our support team answer your questions as soon as possible and users of the forum can also help you. A search engine allows you to verify if the question has already been asked, and to find the anwser. Feel free to express yourself!

Go to the forum

Technical contact (private message)

We propose a Ticket Contact service reserved for Premium members. This service allows you to send a private message to the Geneanet support and to receive a private answer. Your Ticket Contact are available by clicking the mail icon (white envelope icon at the top right of the site).

Send a Ticket Contact