Latter-Day Saint Premium Access

[charliece]

I had a Premium account for several years before Latter-Day Saint Premium access was available. I linked my existing account through the FamilySearch links.

However, my Premium account expired and even though Latter-Day Saint access shows in my account history, I no longer have Premium access. When I try to relink my account, I get a message that I do not qualify for this offer, or I get a message that Geneanet is too busy to process my request.

Please help me link my existing account.

Sincerely,
Charliece Hillery

[jyb]

Dear Madam,

I have reset the link between your Geneanet account and your LDS account.

Please go to https://partners.familysearch.org/solutionsgallery/s/list?category=lds_access and follow the instructions to create a new link.

[charliece]

Thank you for your help.

I followed the link you included, but still get the message "Due to heavy load, the Geneanet Database is unavailable. Please try again later."

[zanzigirl]

Hello,

Have you tried with a different web browser?

Best,
Claudine

[charliece]

Merci Beaucoup! That solved the problem.

[kiwimannz]

I cannot get my account to link to LDS account all links say oops that was unfortunate.. tried many times

[jyb]

Dear Sir,

I can see that your Geneanet account is now linked to your LDS account.