Paid for premium service and won't let me on

[dzodda]

upgraded to premium received confirmation and won't let me look for ant info, receive message only for premium members

[fay750]

I am having the same issue! Can someone help?

[jyb]

@dzodda and @fay750: There's no problem with your Premium subscription. You have access to all Premium options and services.

[pcurry]

MY DEAR APOLOGIES for asking the same question and not looking for an answer first. But it has been hours and I am STILL not able to access the premium. And I am very technology friendly.

Patricia France

[jyb]

@pcurry: The process has been cancelled on you side and the payment is still pending.

[rjgil79]

Hello,
I just tried to pay twice for 3-month premium access. But both times there was a message that the payment had a error.
However, now I can see in my bank that both times are pending.
Also, I still don't have access to the premium features.
Can you please tell me how to proceed?
Thank you

[jyb]

@rjgil79: The 2 payments failed and you have not been charged. I suggest that you try again.