Post Reply

Premium membership payment

mirman99
male
Posts: 11
That was the email your company sent my cancelation letter from. I replied to that email address. For you to tell me that email address doenst exist is ridiculous; my emails were not returned as undeliverable. That is the email address your company used to send me an email.
Have you sent me a receipt for my subscription yet? I do not see it????

femuse
femuse
Posts: 2215
jyb wrote:
01 June 2019, 08:22
This email address does not exist
does not exist anymore is more correct:

https://www.geneanet.org/forum/viewtopic.php?t=578070

mirman99
male
Posts: 11
You replied on Sun 5/12/2019 1:49 PM
Geneanet Premium <letter@geneanet.org>
Sun 5/12/2019 10:30 AM


Since when??? 5/12 when I received an email from there???

jyb
jyb
Administrator
Posts: 3903
Family Tree: Graphic
View their family tree
This is the address used by our robots to send messages and newsletters. I said that it doesn't exist because our members are not intended to use it for contacting Geneanet.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

mirman99
male
Posts: 11
Well the email does not bounce back as undeliverable, so how in the world are your members supposed to know that?!?!?
Have you checked on my refund yet?? I still do not see it in my paypal account??

mirman99
male
Posts: 11
Horrible customer service! How long does it take you to provide a refund and receipt, it has been almost 3 weeks now and nothing blah blah blah blah BS! WTF?!?!

jyb
jyb
Administrator
Posts: 3903
Family Tree: Graphic
View their family tree
I told you that I have asked the accounting service for a reicept and that I'll come back to you when I receive it. There's no need to ask again until I come back to you.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jonilind87
female
Posts: 1
Family Tree: Graphic
View their family tree
I have a membership with you through the Church of Jesus Christ of Latter Day Saints. When I get into you there is a list of the person I want. Then when I click on the person you throw me into "sing up for premium. I did but still can't get into your program. What gives?????

jyb
jyb
Administrator
Posts: 3903
Family Tree: Graphic
View their family tree
You have 2 Geneanet accounts:
- "jonilind87": free account
- "jonilind": Premium account through Family Search.

Please use "jonilind" to have access to the Premium options and services.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

tman0656
tman0656
Posts: 2
Family Tree: Graphic
View their family tree
I have been trying, without success, for the past couple of days to pay for a Premium account. I provide all the necessary information, and when I go to actually process the payment the system just "spins" and hangs... nothing ever happens or completes. I don't know where the problem is, but I've had no problems making payments on dozens of other systems. Let me know how I should proceed.

jyb
jyb
Administrator
Posts: 3903
Family Tree: Graphic
View their family tree
It should work. Which web browser are you using? Could you please try again with another one?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

tman0656
tman0656
Posts: 2
Family Tree: Graphic
View their family tree
I have used the latest version(s) of Chrome, Firefox and IE/Edge. It gets to "https://secure-gateway.hipay-tpp.com/payment/web/pay/def8c96d-df93-4bce-bca2-987ec31b2cb3?bouton=Paying+by+credit+card" and then hangs.

jyb
jyb
Administrator
Posts: 3903
Family Tree: Graphic
View their family tree
Please send a screenshot of what you see when it hangs at jy.baxter@geneanet.org
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

munecabrava
female
Posts: 1
Just a few months ago I paid for Premium membership, which was confirmed by email. Now, when I try to research, the site requests that I subscribe again for Premium membership. Not sure what is going on but would like it solved ASAP. Thanks.

jyb
jyb
Administrator
Posts: 3903
Family Tree: Graphic
View their family tree
You have created 2 Geneanet accounts:

- "menuchasarah": free account
- "munecabrava": Premium account

Please be sure to log in to your account "munecabrava" to get access to the Premium options and services.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Post Reply

Return to “Geneanet Help & Support”