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ownership of familytree

grizzlyhogger
grizzlyhogger
Posts: 2
Family Tree: Graphic
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My brother did a lot of work on our familytree .He passed away without giving his password .I would like to continu the work .How can I get the familytree on my account ?????

lauriedeb
female
Posts: 2
Hi Geneanet,
I have the same issue in my family. My mother passed away in 2011 while she had built a huge family tree on Geneanet. How can I have access on that information?
Thanks in advance for your answer,
Best regards,
LD

jyb
jyb
Administrator
Posts: 3872
Family Tree: Graphic
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Please give your email address and I'll update their account so you can reset the password and use their account or export a GEDCOM file from their family tree.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

lauriedeb
female
Posts: 2
Thank you for your quick answer.
My email address is: lauriedeb@hotmail.com.
My mother's account was: clondos

Best regards,
Laurie

grizzlyhogger
grizzlyhogger
Posts: 2
Family Tree: Graphic
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My mailadres is grizzlyhogger@hotmail.com
my brother 's name is Philippe Vanpeperstraete

jyb
jyb
Administrator
Posts: 3872
Family Tree: Graphic
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@grizzlyhogger and @lauriedeb: The accounts have been updated. Please go to https://en.geneanet.org/resetting/request to reset the password.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

ericdubois
male
Posts: 679
Family Tree: Graphic
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Out of curiosity, what verification does Geneanet do before allowing someone else to take over an account?

jyb
jyb
Administrator
Posts: 3872
Family Tree: Graphic
View their family tree
When they are talking about the death of a parent or sibling, people are sincere in 99.9% of the cases. We also see that the family name is the same or that the email address is similar. If any doubt, we ask for some proof.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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