Premium membership payment
That was the email your company sent my cancelation letter from. I replied to that email address. For you to tell me that email address doenst exist is ridiculous; my emails were not returned as undeliverable. That is the email address your company used to send me an email.
Have you sent me a receipt for my subscription yet? I do not see it????
Have you sent me a receipt for my subscription yet? I do not see it????
Le but de ce Forum est echange entre tous les membres.
Merci de ne ne pas me contacter par messagerie avec des demandes d'aide.
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Si ne répond pas a votre question du forum, cela n'est pas parceque je vous ignore,
c'est simplement que je n'ai pas reçu de notification.
Merci de ne ne pas me contacter par messagerie avec des demandes d'aide.
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Si ne répond pas a votre question du forum, cela n'est pas parceque je vous ignore,
c'est simplement que je n'ai pas reçu de notification.
You replied on Sun 5/12/2019 1:49 PM
Geneanet Premium <[email protected]>
Sun 5/12/2019 10:30 AM
Since when??? 5/12 when I received an email from there???
Geneanet Premium <[email protected]>
Sun 5/12/2019 10:30 AM
Since when??? 5/12 when I received an email from there???
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This is the address used by our robots to send messages and newsletters. I said that it doesn't exist because our members are not intended to use it for contacting Geneanet.
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Well the email does not bounce back as undeliverable, so how in the world are your members supposed to know that?!?!?
Have you checked on my refund yet?? I still do not see it in my paypal account??
Have you checked on my refund yet?? I still do not see it in my paypal account??
Horrible customer service! How long does it take you to provide a refund and receipt, it has been almost 3 weeks now and nothing blah blah blah blah BS! WTF?!?!
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I told you that I have asked the accounting service for a reicept and that I'll come back to you when I receive it. There's no need to ask again until I come back to you.
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
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I have a membership with you through the Church of Jesus Christ of Latter Day Saints. When I get into you there is a list of the person I want. Then when I click on the person you throw me into "sing up for premium. I did but still can't get into your program. What gives?????
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You have 2 Geneanet accounts:
- "jonilind87": free account
- "jonilind": Premium account through Family Search.
Please use "jonilind" to have access to the Premium options and services.
- "jonilind87": free account
- "jonilind": Premium account through Family Search.
Please use "jonilind" to have access to the Premium options and services.
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
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I have been trying, without success, for the past couple of days to pay for a Premium account. I provide all the necessary information, and when I go to actually process the payment the system just "spins" and hangs... nothing ever happens or completes. I don't know where the problem is, but I've had no problems making payments on dozens of other systems. Let me know how I should proceed.
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It should work. Which web browser are you using? Could you please try again with another one?
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
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I have used the latest version(s) of Chrome, Firefox and IE/Edge. It gets to "https://secure-gateway.hipay-tpp.com/payment/web/pay/def8c96d-df93-4bce-bca2-987ec31b2cb3?bouton=Paying+by+credit+card" and then hangs.
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Please send a screenshot of what you see when it hangs at [email protected]
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
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Just a few months ago I paid for Premium membership, which was confirmed by email. Now, when I try to research, the site requests that I subscribe again for Premium membership. Not sure what is going on but would like it solved ASAP. Thanks.
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You have created 2 Geneanet accounts:
- "menuchasarah": free account
- "munecabrava": Premium account
Please be sure to log in to your account "munecabrava" to get access to the Premium options and services.
- "menuchasarah": free account
- "munecabrava": Premium account
Please be sure to log in to your account "munecabrava" to get access to the Premium options and services.
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips