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Premium membership payment

chrisetchells
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I'm trying to become a premium member. I attempted to pay by credit card (Amex) but after completing and submitting the payment form it came back blank. I don't know if my payment has been sent or not and Geneanet only allows direct contact from Premium members. Catch 22. Can anyone resolve this for me?

jyb
jyb
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The payment failed. I suggest that you try again.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

cjbsky
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I, too, have been trying to subscribe to Premium membership. I keep getting an error reading. I have tried multiple times, on multiple days, on two different cards (visa and mastercard), over multiple internet platforms. I have tried both the direct credit card payment and the paypal. All have failed.

On my visa, the charges were showing, then refunded, multiple times. I did not request such a refund. Several hours after those charges and subsequent refunds showed up, I got a call from the card issuer, asking me to confirm charges. I did. Nothing happened, as it appears that the charges were refunded immediately upon being charged.

On my mastercard online statement, it's not even showing up. I did, however, get a call from my mastercard issuer, showing that I had several attempts to charge on my card that showed up as errors. They were calling because the errors happened multiple times (matching my multiple attempts, perhaps?).

Both cards have worked in the past on every other online purchase I have made in the last 30 days. This doesn't appear to be a problem with my forms of payment, but rather a problem with the online payment system for Geneanet.

I would like to subscribe to premium, but this is getting extremely frustrating! And with no customer service contact, it makes it impossible to get assistance in getting the payment through. I would appreciate any assistance--especially from Geneanet staff.

Thank you!

jyb
jyb
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@cjbsky: I have answered via email.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

savoureux1
savoureux1
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I too am trying to become a Premium member but no matter which credit card I use, I get "an error occurred." There is no 800 telephone number, no email address, and people have expressed dissatisfaction accessing the Premium feature. Just wondering if it is worth pursuing.

jyb
jyb
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You may ask your bank why your can't use your credit cards on Geneanet. Please note that you can pay via PayPal.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

mirman99
male
Posts: 11

REFUND

Post 28 May 2019, 22:09

I am still waiting for my subscription refund of 50 dollars from May 13th! If I do not receive it by the end of the week I will file a complaint with the Better Business Bureau. I have emailed you a dozen times regarding this and have received no reply at all

jyb
jyb
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We have already answered you that the refund has been made via PayPal on May 13. Please check your PayPal account.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

mirman99
male
Posts: 11
I am looking at my paypal account right now. THere is no refund there on the 13th or at all. There is only a charge for 50 dollars and no refund. Please send me an reply to any of my dozen emails with a receipt of refund asap

mirman99
male
Posts: 11
No refund was ever deposited to my account! I have been waiting for weeks since the cancellation of my subscription and still nothing!
If the refund is not processed into my account by tomorrow I will be contacting the BBB and registering a formal complaint. You have my email, I expect to receive a refund and receipt of that refund in account and email by tomorrow.
This is TERRIBLE Customer Service!

jyb
jyb
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Dear Sir,

I have asked the accounting service for a receipt and I'll send it to you by email as soon as I receive it.

Please note that we answer each and every email, forum message and ticket contact we receive. I can't find any email from you.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

mirman99
male
Posts: 11
emails.PNG
Attached is the list of emails I sent you regarding this refund. I will be waiting for my refund and receipt today

jyb
jyb
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Can you please give the email address to which you sent these emails?

As I told you, I have asked the accounting service for a receipt and I'll send it to you by email as soon as I receive it.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips


jyb
jyb
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This email address does not exist and that's the reason why we did not receive your messages.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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