Post Reply

Cancel my subscription

sanmiguel21
female
Posts: 2
Please cancel my account.

jyb
jyb
Administrator
Posts: 5289
Family Tree: Graphic
View their family tree
Dear Madam,

The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on June 23, 2021, and you will not be automatically charged anymore.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history

When your Premium subscription has expired, please go to https://en.geneanet.org/mon_compte then click "Delete Account" at the bottom of the page.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Unregistered user (patbounds)
avatar
I followed the directions for cancelling my account but when I got to the page to do it, CANCEL was not an option . I want to cancel immediately!

zanzigirl
zanzigirl
Volunteer moderator
Posts: 7462
Hello,
patbounds wrote:
08 June 2021, 17:15
I followed the directions for cancelling my account but when I got to the page to do it, CANCEL was not an option . I want to cancel immediately!
You do not have a subscription, to delete your account, first delete your tree here:

https://my.geneanet.org/arbre/delete.php

Then click "Delete Account" at the bottom left of this page:

https://en.geneanet.org/mon_compte

Best,
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

jyb
jyb
Administrator
Posts: 5289
Family Tree: Graphic
View their family tree
@patbounds: Your Geneanet account has been deleted.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

kanga4
kanga4
Posts: 1
Family Tree: Graphic
View their family tree
I want to ensure my subscription is cancelled.
The drop down guide does not appear to want to show me how.

jyb
jyb
Administrator
Posts: 5289
Family Tree: Graphic
View their family tree
@kanga4: You don't have a Premium subscription.

If you want to delete your Geneanet account, please go to https://en.geneanet.org/mon_compte then click "Delete account" at the bottom of the page.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Post Reply

Return to “Geneanet Help & Support”