Post Reply

Contact geneanet

yocha78
male
Posts: 1
Family Tree: Graphic
View their family tree

Contact geneanet

Post 11 January 2021, 11:51

Hi

I made a mistake when I renew I contacted geneanet by creating a ticket but nobody is replying.
I can't find any phone number and any email address.

Does someone know how to solve billing issue ?

Regards
Lionel

jyb
jyb
Administrator
Posts: 4912
Family Tree: Graphic
View their family tree

Re: Contact geneanet

Post 11 January 2021, 12:02

I was waiting for the accounting service to make the refund before answering your Ticket Contact. I'll come back to you as soon as it's done.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Post Reply

Return to “Geneanet Help & Support”