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Pending Payment

Posts: 1

Pending Payment

Post 14 September 2020, 17:47

I tried three times with my card and once with my wife's card to sign up Saturday, September 12. Got a message saying the bank wouldn't put it through. The bank said the problem was with the merchant (you). How do I cancel the pending payment to clear things so I can try again? How do I get on this site besides doing a bank transfer?

Pending :
Premium subscription - 3-Month
Date Monday September 14, 2020 17:34:10
Status Payment pending
Geneanet Username budlyte

Posts: 4629
Family Tree: Graphic
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Re: Pending Payment

Post 21 September 2020, 12:17

You have access to all Premium options and services since September 14.

If you want to cancel the automatic renewal of your Premium subscription​, please go to then click "Cancel the automatic renewal".
Best wishes,

Jean-Yves BAXTER

Please read our help pages and tips to improve your genealogy research and to grow your family tree:


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