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geneagraves app . login failure

bobgosset
male
Posts: 3
I have downloaded the geneagraves app to my iPhone. It allows me to log into geneanet but not into the geneagraves app, which repeatedly returns an "an error has occurred .... - consult geneanet on the website" message. my username and login details are correctly entered each time. No further explanations given.

jyb
jyb
Administrator
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What is the version of your iOS? Could you please attach a screenshot of the error message?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

bobgosset
male
Posts: 3
Yes. I am running IOS 13,7 on an iPhone XR. On the page (see attached) when I try to "sign in" I enter my username and password correctly and the following message emerges. If I go to "sign up" (below) (although I already have an account) and enter the same details then the geneanet website opens on the phone correctly. I tried deleting the app and redownloading from the App store but the same thing happens.
Thanks
Attachments
IMG_5878.png

jyb
jyb
Administrator
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It should work. Please be sure to enter your Geneanet username and not your email address. If it still does not work, we suggest that you reset your Geneanet password then try again.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

bobgosset
male
Posts: 3
Thank you. Resetting and using a new password has solved it.

jyb
jyb
Administrator
Posts: 4609
Family Tree: Graphic
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Great!
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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