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Paid for premium service and won't let me on

dzodda
female
Posts: 1
upgraded to premium received confirmation and won't let me look for ant info, receive message only for premium members

fay750
female
Posts: 1
Family Tree: Graphic
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I am having the same issue! Can someone help?

jyb
jyb
Administrator
Posts: 4913
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@dzodda and @fay750: There's no problem with your Premium subscription. You have access to all Premium options and services.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

pcurry
female
Posts: 1
MY DEAR APOLOGIES for asking the same question and not looking for an answer first. But it has been hours and I am STILL not able to access the premium. And I am very technology friendly.

Patricia France

jyb
jyb
Administrator
Posts: 4913
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@pcurry: The process has been cancelled on you side and the payment is still pending.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

rjgil79
male
Posts: 1
Hello,
I just tried to pay twice for 3-month premium access. But both times there was a message that the payment had a error.
However, now I can see in my bank that both times are pending.
Also, I still don't have access to the premium features.
Can you please tell me how to proceed?
Thank you

jyb
jyb
Administrator
Posts: 4913
Family Tree: Graphic
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@rjgil79: The 2 payments failed and you have not been charged. I suggest that you try again.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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