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Cancelling subscription

bellemetz
male
Posts: 1
Hi! I want to cancel my subscription. This site has not been helpful in my research as it is not user friendly. Now I find that cancelling is also not user friendly. Please advise how I can cancel as I am getting very frustrated with a site that states that it doesn't answer emails!
Please also confirm that you don't have my credit card details and will not renew my subscription. Thank you.

jyb
jyb
Administrator
Posts: 4466
Family Tree: Graphic
View their family tree
You have a free Geneanet account. You never paid for the Premium susbcription so we don't have your credit card details.

To delete your Geneanet account, please go to https://en.geneanet.org/mon_compte then click "Delete account" at the bottom of the page.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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