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Cance this account

birdie1903
female
Posts: 3
On my phone I brought up a name with great information I have know spent more then a hour and paid to join you and can not get my information If it is going to be this hard I am canceling this

zanzigirl
zanzigirl
Volunteer moderator
Posts: 3716
Hello,

What name is it?

Best
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.

birdie1903
female
Posts: 3
zanzigirl wrote:
17 May 2020, 19:17
Hello,

What name is it?
Marie Caron born 1636 in Canada. But I still want to cancel I am too old to understand your program please see that my $50 is returned
Best
Claudine

birdie1903
female
Posts: 3
I am too old to understand your program. Please cancel and return my $50.00 to my credit card. I am calling them in the morning to see what an be done if you do not cancel Jane Norblom

jyb
jyb
Administrator
Posts: 4354
Family Tree: Graphic
View their family tree
As it is clearly said in the General Terms and Conditions of Sale and on the Premium subscription page, the refund is not possible.

Please tell us which information you are searching and we will try to help.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

youlfamily
male
Posts: 1
I would also like to cancel my account, why is it this so hard . My membership has been up graded to premium without my consent , this is fraudulent .It seems ridiculous to have to send a letter to France from Australia to cancel an account , my other option is to report this to my bank as fraudulent and have them block this unwanted transaction ,does any one else have this problem ?

jyb
jyb
Administrator
Posts: 4354
Family Tree: Graphic
View their family tree
@youlfamily: YOU have paid a 3-month Geneanet Premium subscription on November 6, 2019.

When you subscribed to Geneanet Premium, it was clearly said that renewal is automatic and that you can cancel the automatic renewal at any time, as you can see at https://en.geneanet.org/premium/payment/
You also received an email saying that renewal is automatic.

You have now cancelled the automatic renewal of your Premium subscription.

Your Premium subscription will expire on August 06, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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