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My work did not save

Posted: 02 February 2020, 08:38
by gwynethm
Bought a premium membership. Spent two hours building my tree. 95% of my work did not save to my tree.

Re: My work did not save

Posted: 02 February 2020, 11:40
by edwardn
Hi Gwyneth,

I see you have 15 individuals in you tree. How many did you enter?
You can always restore a backup since you are a Premium Member. But if you just started this will not help you.
https://my.geneanet.org/arbre/save.php?lang=en&view=restore
There you can see the backups that are available, each file include how many individuals in the tree at the time of the backup.

Edward

Re: My work did not save

Posted: 03 February 2020, 09:26
by jyb
All your entries have been saved. Please see the history of updates in your family tree: https://gw.geneanet.org/gwynethm_w?k=20&lang=en&m=HIST