Post Reply

New User - No records coming up for any known family members

nkjohnston1
female
Posts: 3
I'm a new premium user and NOTHING I'm entering in the search comes up with any records. I've entered many names that
have tons of records out there under many other genealogy boards. I know precise dates, names, places.
Why wouldn't anything be showing up here? What have I paid for?

jyb
jyb
Administrator
Posts: 4104
Family Tree: Graphic
View their family tree
We suggest that you import your family tree to Geneanet via a GEDCOM file, then automatically compare it to the Geneanet database at https://en.geneanet.org/compare/

You can remove your family tree at any time at https://my.geneanet.org/arbre/delete.php
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

vonbibra
female
Posts: 3
As a new member as of today I, like the previous post, have put in very well known family last names and NOTHING comes up! How is this possible? And why can’t we put in just a family name and then be enabled to look at the family tree existing already to the public to better find information on the person of interest in detail? If you cannot find anything on two known family names I put in then please remove me as a member of one hour and reimburse my payment made in good faith. If you don’t let us look at whole families without the perhaps unknown details of one member we are trying to find, then your site should let us know your limitations in advance of payment.
Thank you for any proper feed back or help in case I could not find the right way to use your site.

edwardn
edwardn
Posts: 304
Family Tree: Graphic
View their family tree
Hi Nancy, hi Maria,

Can you tell us which name you have been searching without results?
Or maybe what steps you have taken to do a search?
As a premium member you can use all the tools available on the Search page so it would be strange if you get no result at all.
Even no results that are not connected to you family.

Edward

nkjohnston1
female
Posts: 3
Examples:
Last Name : NEUMANN
First Name : Richard
Spouse Last Name : OTT
Spouse First Name : Katherine
Place : Wisconsin, United States
Year : Between : 1864 - 1900

Last Name : JOHNSTON
First Name : Harry
Spouse Last Name : BARGER
Spouse First Name : Louise
Place : Michigan, United States
Year : Between : 1920 - 2000

So, does this mean we can only search for people that already exist in someone else's family tree? I don't have an existing tree to import.

vonbibra
female
Posts: 3
Please reimburse me for a year’s worth of useless premium membership discovered in the first hour of research attempts. It’s obvious to me only now that you cannot do what I need to do with my German aristocratic family names that have existing records for centuries. I do not own large family trees because they are publicly available.

edwardn
edwardn
Posts: 304
Family Tree: Graphic
View their family tree
nkjohnston1 wrote:
01 February 2020, 17:14
Examples:
Last Name : NEUMANN
First Name : Richard
Spouse Last Name : OTT
Spouse First Name : Katherine
Place : Wisconsin, United States
Year : Between : 1864 - 1900

Last Name : JOHNSTON
First Name : Harry
Spouse Last Name : BARGER
Spouse First Name : Louise
Place : Michigan, United States
Year : Between : 1920 - 2000

So, does this mean we can only search for people that already exist in someone else's family tree? I don't have an existing tree to import.
You're right, Not much coming up Nancy. I tried also on Familysearch, not much either.
For the second name it would be difficult anyway. In Europe almost everything starting from 1920 is private, so not online.
You have to understand that Geneanet is a group of family tree owners who share their trees for free. The premium membership gives you some extras, always a backup avaliable if sonething goes wrong and also archives from partners of Geneanet that can be looked up.
As stated here on the homepage of geneanet.
Geneanet is a community of more than 3 million members who share their genealogical information for free: more than 6 billion individuals in the family trees, some digitized archival records, some family pictures, some indexes, all available through a powerful search engine, and a blog.

The Premium subscription offers additional options, including an advanced search engine, and to access hundreds of million of indexes provided by our partners.


Edward

jyb
jyb
Administrator
Posts: 4104
Family Tree: Graphic
View their family tree
@vonbibra: As it is said in the General Terms and Conditions of Sale and on the Premium subscription page, the refund is not possible

Your Premium subscription will not be automatically renewed.
Your Premium subscription will expire on January 31, 2021, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.

We suggest that you import your family tree to Geneanet via a GEDCOM file, then automatically compare it to the Geneanet database at https://en.geneanet.org/compare/

You can remove your family tree at any time at https://my.geneanet.org/arbre/delete.php
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

vonbibra
female
Posts: 3
If you can’t reimburse me then please tell me how I can get another family member to use this site instead of me for the next year rather than waste $50? Thanks for any help here.

nkjohnston1
female
Posts: 3
Thank God I only paid for 3 months. You misrepresent your services, and your business practices are criminal. That's ok. No one I know via Instagram or Facebook will ever be your customers.

jyb
jyb
Administrator
Posts: 4104
Family Tree: Graphic
View their family tree
@vonbibra: If your family member has a Geneanet account, you can ask us for the transfer of your Premium subscription.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Post Reply

Return to “Geneanet Help & Support”