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Premium Subscription Cancellation and Refund

darreolasegrove
female
Posts: 3
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My young niece was searching our family history for a school project and she took my credit card and paid for a premium subscription to this website without my permission. This happened a couple of hours ago and I would like to cancel the premium subscription and obtain a refund for the payment. I have already alerted my bank to the mistake and have tried to contact Geneanet via ticket, via Facebook, and now via this platform. Unfortunately, there is no phone number to explain the situation. I am so sorry for the trouble that this had caused, but I cannot afford to pay $90 for this mistake and my niece is in BIG trouble!

jyb
jyb
Administrator
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The refund has been made.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

darreolasegrove
female
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Thank you very much! Sorry again for the trouble.

bluequilt47
female
Posts: 2
how does one cancel if they wish to.

jyb
jyb
Administrator
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@bluequilt47: To cancel the automatic renewal of your Premium subscription, please go to https://en.geneanet.org/privilege/history
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

darreolasegrove
female
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Dear Mr. Jean-Yves Baxter: It has been a week since the refund was made and I have not seen the refund amount appear on my bank statement. Can you please confirm that it went through? Thank you very much for your help.

jyb
jyb
Administrator
Posts: 4104
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@darreolasegrove: The refund has been made on January 28, 2020 12:08:49 pm Paris, France via HiPay (you paid via HiPay).
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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