Need to cancel Premium order

[Unregistered user (vwpeccitto)]

How can l stop this? It was ordered by mistake and I cannot use it.
Thanks for any help.

[jyb]

We have answered your Ticket Contact.

[Unregistered user (vwpeccitto)]

I am a senior citizen and live on a fixed income.
$12.50 is hard to lose. Could you not reconsider please?

[jyb]

We are sincerely sorry that we can't reconsider our conditions of sale.

We suggest that you import your family tree to Geneanet via a GEDCOM file, then automatically compare it to the Geneanet database at https://en.geneanet.org/compare/ to find new information about your ancestors.

[Unregistered user (vwpeccitto)]

Thank you for your consideration.

Please delete my account. It’s of no use to me
but because I am a “Premium Member”
your site won’t allow me to remove myself.

[jyb]

Please confirm that you have understood that the remaining days of your Premium subscription will not be refunded and we will delete your account.

[Unregistered user (vwpeccitto)]

I understand that no refund will be issued for the remaining
months of this account. I do wish that it had been easier to
understand that I could not simply look up a first name as
your advertising suggested. Kindly delete my order and enjoy
your $12.50.

[jyb]

@vwpeccitto: Your Geneanet account has been deleted.