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Need to cancel Premium order

Unregistered user (vwpeccitto)
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How can l stop this? It was ordered by mistake and I cannot use it.
Thanks for any help.

jyb
jyb
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Posts: 3929
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We have answered your Ticket Contact.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Unregistered user (vwpeccitto)
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I am a senior citizen and live on a fixed income.
$12.50 is hard to lose. Could you not reconsider please?

jyb
jyb
Administrator
Posts: 3929
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We are sincerely sorry that we can't reconsider our conditions of sale.

We suggest that you import your family tree to Geneanet via a GEDCOM file, then automatically compare it to the Geneanet database at https://en.geneanet.org/compare/ to find new information about your ancestors.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Unregistered user (vwpeccitto)
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Thank you for your consideration.

Please delete my account. It’s of no use to me
but because I am a “Premium Member”
your site won’t allow me to remove myself.

jyb
jyb
Administrator
Posts: 3929
Family Tree: Graphic
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Please confirm that you have understood that the remaining days of your Premium subscription will not be refunded and we will delete your account.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Unregistered user (vwpeccitto)
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I understand that no refund will be issued for the remaining
months of this account. I do wish that it had been easier to
understand that I could not simply look up a first name as
your advertising suggested. Kindly delete my order and enjoy
your $12.50.

jyb
jyb
Administrator
Posts: 3929
Family Tree: Graphic
View their family tree
@vwpeccitto: Your Geneanet account has been deleted.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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