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Premium subscription

jpisaacs
female
Posts: 3

Premium subscription

Post 01 November 2019, 06:37

Good afternoon, I would like to take a subscription to Geneanet Premium. Can I change settings so that the price comes up in euros. Currently it is set to US dollars.

Kind regards,
Phien

jyb
jyb
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The currency depends on the country you have set in your profile. You can change it at https://en.geneanet.org/mon_compte
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jpisaacs
female
Posts: 3
That would mean I would have to change my address. I am in Australia, not in the US. Is there another way of doing it, I use a European credit card, so I would like to pay in euros.

jyb
jyb
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You can change the country in your profile (only the country), then pay, then change again the country.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jpisaacs
female
Posts: 3
Thank you

camidouglasjacob19
female
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I need to cancel my subscription I just tried to delete my account won’t let me bc it is premium .. and it has charged me twice for the premium subscription...

Please help I need to cancel these I didn’t mean to pay for that

jyb
jyb
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Posts: 3891
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We have already answered your Ticket Contact.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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