Post Reply

Premium membership payment

caty114
female
Posts: 1
Family Tree: Graphic
View their family tree
I am not finding anywhere to where I can update my recurring subscription credit card payment. My card expires in about a week’s time and I no not want my tree lost because my card is expiring. I have been extremely dissatisfied with the difficulty in getting any kind of help from Geneanet,no ability to contact a human being, The answer to everything seems to be “available the premium members only”. My experience with Geneanet has definitely not inspired me to want to become a Premium member

jyb
jyb
Administrator
Posts: 4609
Family Tree: Graphic
View their family tree
You have a free Geneanet account and you can continue to use it as long as you want. Your family tree will not be removed.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

dlml0322
female
Posts: 1
I am trying to get a premium membership, but when I go to pay the only payment option is to pay through hipay which has a reputation for being insecure, spammy and for saving your credit card information into its system. Is there an alternate way to pay?

Donna Lee
leighlee at zoho.com

jyb
jyb
Administrator
Posts: 4609
Family Tree: Graphic
View their family tree
Hipay is not insecure and we never had any complaint from our members who paid through it.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

lindacrayon
lindacrayon
Posts: 3
Family Tree: Graphic
View their family tree
Well, I have spent most of my day trying and trying and trying to get a Premium membership. I gave all of my credit card information and set up an account. I have followed all of your instructions! You have held out $1.00 twice on my credit card as some type of verification. Are you trying to get me to pay for 2 memberships and get NO ability to access my account? I can't believe how difficult this is! What can you do? I want 1 premium membership...you have all of my information. PLEASE FIX THIS ISSUE

Linda
Groshans.LindaClaire at gmail.com

lindacrayon
lindacrayon
Posts: 3
Family Tree: Graphic
View their family tree
Wow...it is impossible to even PAY and GET a membership! What is going on? All that happens is you take out a $1.00 hold from my credit card but NEVER process payment. This is unbelievable, here I am wanting to be a customer and you don't even bother to process payments! VERY POOR SERVICE

zanzigirl
zanzigirl
Volunteer moderator
Posts: 4868
Hello Linda,

Today is Saturday, I'm afraid you will have to wait until Tuesday to have this sorted out (Monday is a bank holiday)
lindacrayon wrote:
29 May 2020, 21:18
You have held out $1.00 twice on my credit card as some type of verification.
Could it be your bank?

Best
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

jyb
jyb
Administrator
Posts: 4609
Family Tree: Graphic
View their family tree
@lindacrayon: Can you please try again and tell us if it now works or if you get an error message?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

lindacrayon
lindacrayon
Posts: 3
Family Tree: Graphic
View their family tree
I have an order confirmation number. I have paid $50.00. I cannot access my account...it still asks me to become a member. I have written several emails without getting help on this. You gave me a confirmation for my credit card payment, but you are not giving me an active account!

jyb
jyb
Administrator
Posts: 4609
Family Tree: Graphic
View their family tree
@lindacrayon: I have answered all your emails and we had a discussion.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

lincolnl
male
Posts: 4
Family Tree: Graphic
View their family tree
I tried to pay with a card, it did not go through, but the card is good. I then tried Paypal, and it sends me to sign in to Paypal, then I am stuck as it does not send me back to here to pay, so it is an endless loop.

jyb
jyb
Administrator
Posts: 4609
Family Tree: Graphic
View their family tree
@lincolnl: Can you please try again and tell me if you still have problems?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

lincolnl
male
Posts: 4
Family Tree: Graphic
View their family tree
@Jean-Yves BAXTER - It still will not go through. I tried Paypal, and it makes me sign in there, which works, then I cannot get a screen to let me pay, so I come back here, it starts all over, or Paypal makes me sign in over and over, even though I already signed in. Tried credit card too, but don't want to try that again as am afraid it will freeze my card if I try another time.

Perhaps if Geneanet could send me an invoice through Paypal?

jyb
jyb
Administrator
Posts: 4609
Family Tree: Graphic
View their family tree
@lincolnl: It should work. Could you please verify that your web browser accepts cookies from Geneanet? Could you try with another web browser?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

lincolnl
male
Posts: 4
Family Tree: Graphic
View their family tree
@jyb - I tried both Chrome and Internet Explorer, neither worked. They said my bank declined it, but the card is good, I just checked. EDIT - Yes, my browsers accept cookies from here.

Post Reply

Return to “Geneanet Help & Support”