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how to unsubscribe

Unregistered user (pllaffey)
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how to unsubscribe

Post 15 January 2018, 22:00

I want to unsubscribe but I can't find a phone number to contact. I subscribed on Jan 7, 2017 and I realized within a couple of days that the information was right for my needs. To contact by email, it says I have to have my ticket number. I have a invoice number for my premium subscription but that is all. Thanks. Pat Laffey Estrada

jyb
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The refund has been made.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

sspies1
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Re: how to unsubscribe

Post 10 September 2020, 09:39

Hi, I just discovered that I must be paying a monthly or annual fee of $12.50 for a Geneanet membership of some sort, but I did not know it and do not want it. How do I cancel and is the fee charged August 7th refundable?

jyb
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Re: how to unsubscribe

Post 11 September 2020, 09:04

We have cancelled the automatic renewal of your Premium subscription.

Your Premium subscription will expire on November 9, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history

When you subscribed to Geneanet Premium on May 9, 2020, it was clearly said that renewal is automatic and that you can cancel the automatic renewal at any time, as you can see at https://en.geneanet.org/premium/payment/
You also received an email saying that renewal is automatic.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

sspies1
female
Posts: 2

Re: how to unsubscribe

Post 11 September 2020, 10:13

Thx for the reply!

gucci123clark123
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I want to cancel thankyou

jyb
jyb
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Posts: 4609
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Re: how to unsubscribe

Post 13 September 2020, 11:55

@gucci123clark123: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on December 10, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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