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Lost password

rrigby1
male
Posts: 1

Lost password

Post 30 October 2015, 20:47

I am trying to access my account after an absence of three years.

Yes, I have clicked the 'Forgot password'.  It is very sweetly sending an email to my old email address, which is no longer available ...

What next, please?


jyb
jyb
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Re : Lost password

Post 02 November 2015, 09:47

Please give your username and email address and I'll update your account.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
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stefanosatriano
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Re: Lost password

Post 29 October 2019, 18:22

Hi
please i must change my email but i don't remember my password
Thanks

zanzigirl
zanzigirl
Posts: 2808

Re: Lost password

Post 29 October 2019, 19:21

Hello,
stefanosatriano wrote:
29 October 2019, 18:22
Hi
please i must change my email but i don't remember my password
Thanks
Again?! :?

https://www.geneanet.org/forum/viewtopic.php?f=40&t=513916&p=1598900#p1598923

Claudine

stefanosatriano
stefanosatriano
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Re: Lost password

Post 29 October 2019, 19:44

I haven't solved the problem 😡

zanzigirl
zanzigirl
Posts: 2808

Re: Lost password

Post 29 October 2019, 19:48

What happens when you try to change your password?

stefanosatriano
stefanosatriano
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Re: Lost password

Post 29 October 2019, 19:50

I must Write the old password and then the new!


stefanosatriano
stefanosatriano
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Re: Lost password

Post 29 October 2019, 20:18

Problem solved
Thank you!

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