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Recover User Name and Password

mjean48
female
Posts: 1
I receive  email alerts at mccluskeycm@gmail.com but I forget my user name and password because I used an automatic signin. I changed the automatic signin on my iPhone, but now it doesn't work. I somehow got issued a new user name and PW, but can't find my old information. How do I recover any old data, and what user name and PW should I use? Thank you, Jean McCluskey

jyb
jyb
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Click the following link, enter your email address, and you will receive an email message to reset your password: https://en.geneanet.org/resetting/request
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

susie123
susie123
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I am trying to change my username. I followed these directions, but it does not allow a username edit. I can see how to edit everything else. Please help.

jyb
jyb
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Unfortunately, you can't change your username.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

susie123
susie123
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Thank you for your reply. I guess I can wait until my annual membership is over, cancel, then re-sign up. Our can I remain a member with out the account, and re-sign up before that?
Just thinking of a way to solve the problem.
Thank you,
Karen

jyb
jyb
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You can keep your free account after your Premium subscription has expired. If you need a new username, you must sign up for a new account.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

susie123
susie123
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Thank you

stefanosatriano
stefanosatriano
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Hi!
I can't remember my password: what i can do?
(i must change the email).
Thanks

zanzigirl
zanzigirl
Posts: 2808
Hello,

Here is the page to change your email address (don't forget to click on OK):

https://en.geneanet.org/mon_compte

Claudine

stefanosatriano
stefanosatriano
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If I don't write the password I can't change my email adress: what I must do to recover my password?

zanzigirl
zanzigirl
Posts: 2808
You can't recover your password, you have to reset it:

https://en.geneanet.org/resetting/request

stefanosatriano
stefanosatriano
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Thank you

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