Search found 2 matches

by tman0656
21 August 2019, 16:25
Forum: Geneanet Help & Support
Topic: Premium membership payment
Replies: 58
Views: 7427

Re: Premium membership payment

I have used the latest version(s) of Chrome, Firefox and IE/Edge. It gets to "https://secure-gateway.hipay-tpp.com/payment/web/pay/def8c96d-df93-4bce-bca2-987ec31b2cb3?bouton=Paying+by+credit+card" and then hangs.
by tman0656
21 August 2019, 04:38
Forum: Geneanet Help & Support
Topic: Premium membership payment
Replies: 58
Views: 7427

Re: Premium membership payment

I have been trying, without success, for the past couple of days to pay for a Premium account. I provide all the necessary information, and when I go to actually process the payment the system just "spins" and hangs... nothing ever happens or completes. I don't know where the problem is, b...

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