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Geneanet > Terms of Service

Terms of Service

  • 1 - Geneanet

    Geneanet.org ("the web site") is a web site operated by Geneanet SA ("Geneanet"), GeneaNet 165 bis, rue de Vaugirard 75015 Paris France.

    Geneanet is hosted by Claranet, 68 rue du Faubourg Saint-Honoré, 75008, Paris, France. Jacques Le Marois is Chief Executive Officer of Geneanet SA and publishing director of the web site.

    Geneanet provides online services related to genealogy and family history, and members can build and share their family tree, search the Geneanet database, upload and share archival records and family pictures, etc.

    Our partner web sites may link to the data provided by the Geneanet database.

    By accessing and using Geneanet, you accept and agree to be bound by the Geneanet Terms of Service.

    The Geneanet Terms of Service are available from the account creation form and from the footer of the web site.

    These Terms of Service will apply to every new service provided by Geneanet.

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  • 2 - Definitions

    Visitor: A non-registered user of the web site.

    Member: A Geneanet user who has registered for free to access or use certain services, features and content on the web site.

    Premium Member: A Geneanet Member who has subscribed to the Premium membership to access or use additional services, features and content on the web site.

    You: The Member and the Premium Member.

    Account: The profile, preferences, genealogy data and archival records of the Member and the Premium Member.

    Member Content: The messages, questions and suggestions posted by the Member or the Premium Member in the Forums and the Discussion Topics.

    Archival Records: See Section 6.

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  • 3 - The Services

    Geneanet services are the genealogy database, the family tree, the Premium membership, the Archival Records, the Forums & Discussion Topics, the Online Shop, etc.

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  • 4 - Usage

    4.1/ Accessing the Web Site

    Anyone can access the web site for free. Some services are reserved for registered members (see Section 4.2-d) and some other services are reserved for Premium Members (see Section 5).


    4.2/ Registration

    a/ Rules

    Visitor can sign up using the membership subscription form. New Member will receive a registration confirmation email.

    Subscription is open to any individual and non-profit organization. Commercial organizations are not entitled to register to Geneanet.

    Visitor who choose to create an Account agree to provide only true, current, accurate, and complete registration information (full name, date of birth, postal address, email address), and to update that information promptly after it changes. Your IP address will be stored by Geneanet.

    Geneanet has the right to suspend or terminate any Account that contains incomplete or false information.

    Member accept and agree to be bound by the Geneanet Terms of Service.

    Geneanet email messages may not be rejected by email address validation and anti spam systems.

    Member accept to receive admin messages that provide information about Geneanet change of use.

    Member has the right to access personal information held by Geneanet and to ask for its rectification (see Section 6).



    b/ Username and Password

    During the registration, Member will be required to select a username and a password. Username is unique and allows Geneanet to identify Members.

    Username may not be considered obscene or offensive.

    Member shall not share the login Information (username & password). Member is solely responsible for maintaining the confidentiality of the login Information, and will be responsible for all uses of the login Information.

    Member must sign in to access or use services, features and content on the web site.

    If you have forgotten your password, use the 'Forgot Password' option from the login page and current login information will be emailed to you.



    c/ Termination

    Account may be terminated by either party without notice at any time for any reason and without penalty.

    Geneanet reserves the right to suspend or terminate any Account that violate Terms of Service.

    d/ Account

    You can create as many Geneanet Account as you want.

    Account includes profile, preferences, genealogy data and archival records.

    Every Member has a free Geneanet FTP personal folder. This folder must be used to temporary upload genealogical files that will be imported by Geneanet. You shall not use the FTP folder for any other contents.

    Data and files uploaded by the Member are for non-commercial use. Geneanet reserves the right to terminate any Account that violate this rule and Geneanet may file a lawsuit against the Member.

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  • 5 - Geneanet Premium

    Premium Member pay an annual fee of 45.00 Euro to take advantage of the following services: advanced search, Ad-free browsing, access to the Online Library, etc.

    Premium membership is attached to a Geneanet Account and not to a person. To take advantage of the Premium services and options when using multiple Geneanet Accounts, you may select your main Account to subscribe to the Premium.

    Member may have the capacity to pay full membership fees.

    Membership is for one year from date of confirmation.

    Premium Member cannot ask for the refund of their subscription if they do not use the Premium Services.

    Premium Member can ask for the refund of their subscription if they cannot access the Premium Services because of any Geneanet issue. The refund will be calculated on a pro-rata basis.

    Geneanet will send an automatic reminder before the membership ends.

    Premium membership will never be automatically renewed and Geneanet will never charge Members without their authorization.

    Payment can be made by credit card (Visa, MasterCard) or bank transfer.

    Subscription fee may change from year to year as new sevices are added.

    Premium Member may not share login information.

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  • 6 - Archival Records

    'Archival Records' is a service by Geneanet.

    This service allows Members to upload and index personal digitized records, and to link them to their family tree.

    An Archival Record may be baptism/birth/marriage/death/burial certificate, Census sheet, etc.

    Archival Records may respect the Terms of Use of the repository or the web site where you got it from. Geneanet may delete Archival Records that don't respect copyright law, intellectual property, privacy and other rights.

    Geneanet will not sell Archival Records.

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  • 7 - Archival Registers

    'Archival Registers' is a service by Geneanet.

    This service allows Members to upload and index batch of personal digitized records.

    An Archival Register may be a Parish Register, a parish/city/town Census, etc.

    Archival Registers may respect the Terms of Use of the repository or the web site where you got it from. Geneanet may delete Archival Registers that don't respect copyright law, intellectual property, privacy and other rights.

    Geneanet will not sell Archival Registers.

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  • 8 - Indexes

    Archival Records - Member:

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  • 9 - Member Content

    Geneanet will not sell data and files uploaded and shared by its Members.

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  • 10 - Pack of Points

        10.1/ Description

    The Service offers access to genealogical and historical books. Searching the database is free but you must purchase a Pack of Points to read the documents.


        10.2/ Application

    These Terms of Use are in addition to the Geneanet Terms of Service.

    By subscribing to the Service, you accept and agree to be bound by the Geneanet Terms of Service and by these Terms of Use.

    Geneanet reserves the right at any time to modify, temporarily or permanently, the Service (or any part thereof) with or without notice.



        10.3/ Registration

    By subscribing to the Service, the user becomes a Geneanet Member.

    You must agree and accept the Terms of Use to access the Service.

    By clicking on the 'I accept and agree to be bound by the Terms of Use' checkbox and according to article 2000-230 dated March 13, 2000 of the French Law, you agree that you have read these Terms of Use, have been informed of and agree to the fees and expenses charged to you for the use of the Service.

    The subscription will run from the date of confirmation and you will receive a registration confirmation email.

    You must purchase a 'Pack of Points' to read the documents. The price of the document will be displayed before you purchase it. The 'Points' will be charged immediately after your confirmation. If needed, you will be asked for the purchase of a new 'Pack of Points'.

    'Purchase of Documents' is an online service. Documents will not be send by email and postal letter.

    These are copies of original documents. Some documents are poor quality but they are all readable, and Geneanet will not accept any claim.



        10.4/ Price

    You must purchase one of the following 'Pack of Points':

    - Reed Pack: 90 points = 9.00 Euro
    - Ash-tree Pack: 190 points = 19.00 Euro
    - Beech Pack: 380 points = 38.00 Euro
    - Oak Pack: 700 points = 65.00 Euro

    Price include VAT at the current rate.

    Any change on the above-mentioned prices will not affect your current 'Pack of Points'.

    The above-mentioned prices don't include bank charges, Internet fees, etc.



        10.5/ Mode of Payment

    Payment can be made by Credit Card, cheque and bank transfer.

    Credit Card payment is made using our secure order system. Bank transfer will be received by Geneanet in the next ten days and purchase will be confirmed as soon as possible.



        10.7/ Non-Payment Case

    In non-payment case, access to the documents will be rejected.


        10.7/ Cancellation and Refund

    Cancellation and refund will accepted within the 7 (seven) days after the date of purchase, if no 'Points' have been used. Refund will be made in the next 30 days using the same mode of payment. You will be charged for the bank fees.

    'Pack of Points' are not transferable or exchangeable.



        10.7/ Expiration

    'Pack of Points' can be used on the Geneanet website only, and will expire 1 year after date of purchase. Purchasing a new 'Pack of Points' will extend the expiration date of your current and unused 'Points'.


        10.6/ Copyright and Intellectual Property

    You shall not use the Service in any manner that violates any applicable law and these Terms of Use.

    You shall use the Service only for non-commercial purposes.

    You shall not resale or use any contents from the Service for commercial use.

    You shall not re-publish any document. The contents of the document is free but the document itself is copyrighted.

    Geneanet reserves the right to file legal actions against individuals who don't respect the above-mentioned rules.



        10.7/ Claim

    You can send a claim using the form from your 'Purchase of Documents' history page. Reply will be send in the next 48 hours.

    If any provision of these Terms of Use is unenforceable or inapplicable to a dispute between you and Geneanet, you and Geneanet agree that such dispute shall be resolved and finally settled by mutually binding arbitration conducted in accordance with the French Law. The arbitration shall be conducted in the French language. To the extent permitted by said rules, the location of the arbitration shall be in Paris, France.

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  • 11 - Personal Information

        11.1/ Data Privacy Law


    During the registration, Member will be required to provide personal information. Member accept and agree that this personal information will be stored by Geneanet.

    The above-mentioned personal information may be provided to partners. Third parties are responsible for marketing and sales content. Geneanet guarantees that marketing and sales content will not be offensive or inappropriate.

    You can unsubscribe from our partners newsletter in your Geneanet Account and you can request that we stop using your personal information by sending us an email.

    Geneanet reserves the right to use your personal information by request of the law.

    According to article 78-17 of the French 'Loi Informatique et Libertés' of January 6, 1978, you can be informed of your rights, for example, for rectification and deletion of data on demand. Geneanet.org is registered by the Commission Nationale de l'Informatique et des Libertés (independent French administrative authority whose mission is to ensure that data privacy law is applied to the collection, storage, and use of personal data) under no 695885, May 26, 2000.

    You can update and delete personal information at any time in your Geneanet Account and you can ask Geneanet for the deletion of personal information.

    When you unsubscribe from Geneanet, your personal information will be held by Geneanet for a period of prescription defined by article 2262 of the French Civil Code.

    You can update and delete your genealogical data at any time.

    You can ask a Geneanet Member for the deletion of personal information in their Account. Data privacy law allows anyone to ask for the deletion of personal information about them and their minor children.

    You may delete personal information in your Geneanet Account when asked by anyone.

    Geneanet reserves the right to suspend and delete the Account of the Geneanet Member who doesn't respect the above-mentioned rule.




        11.2/ Update and Delete Personal Information


    Member recognizes that he or she has requirements to:

    - Update and delete personal information in its Geneanet Account
    - Update subscription to the Geneanet Newsletters
    - Delete its Geneanet Account.

    Geneanet will not answer postal letters.

    Member agree to update personal information (postal address, email address) promptly after it changes.

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  • 12 - Cookies

    Cookies are stored on the Member's hard drive in order to provide targeted services and to process statistics.

    You can disable cookies on your computer but you will not have access to some of the services on the web site without the use of the cookie.

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  • 13 - Use of the Web Site

    You shall not use the web site in any manner that violates any applicable law and these Terms of Service.

    You shall use the web site only for non-commercial purposes.

    You shall not resale or use any contents on the web site for commercial use.

    You shall not redirect Visitors and Members to illegal web sites and to web sites that do not respect these Terms of Service.

    You shall not use your Account to advertise, or solicit, or transmit any commercial advertisements to anyone.

    The personal mailbox is provided by Geneanet to allow Members to discuss and share about genealogy research in a non commercial manner. Messages sent by Members via their personal maibox is considered as private information. Geneanet is not responsible for the contents of these messages. Member shall not use the personal mailbox to send spams and commercial messages. Geneanet reserves the right to suspend and delete the Account of the Geneanet Member who doesn't respect the above-mentioned rule.

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  • 14 - Member Responsibility

    Member is solely responsible for the contents that he or she uploads on the web site (profile, genealogical data, archival records, forum messages, etc.)

    Member may respect privacy law and intellectual property.

    In case of lawsuits filed against Geneanet due to illegal Member contents, expenses will be charged to the Member.

    The above-mentioned rule applies to the Geneanet partners.

    Geneanet reserves the right to delete illegal contents without notice.

    When the Member provides links to external web sites, he or she is solely responsible for the contents of these pages.

    Geneanet is not responsible for the genealogical data provided by its Members who may cite their sources.

    Member may not attack Geneanet.

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  • 15 - Geneanet Responsibility

        15.1/ Links to Third Party Web Sites

    Geneanet search results list provides some links to third party web sites. Geneanet is not responsible for the non-genealogical contents of these external web sites.


        15.2/ Protection

    Member assumes all responsibility and risk for the use of the web site and the Internet generally.

    Member is solely responsible for protection of his own system against viruses, malware, etc. Geneanet is not responsible for any damage caused by such computer code.

    Member is solely responsible for securing its data.



        15.3/ Web Site Updates

    Geneanet reserves the right, in Geneanet's sole discretion, to change the web site and its content for any lawful purpose, including changes to enhance the web site or correct any inaccuracies contained on the web site.

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  • 16 - Intellectual Property

    Geneanet, the Geneanet logo mark, geneanet.org, and all related product and service names, design marks, and slogans are the proprietary trade names, trademarks, service marks, and/or registered domain names of Geneanet. You are not granted any right or license to use any trade name, service mark, trademark, patent, or other intellectual property right of Geneanet.

    Geneanet has the exclusive license of use of the genealogical database provided on the web site.

    Member has the intellectual property rights in all its uploaded data and files, and authorizes Geneanet to publish this material for free on the web site.

    In case of lawsuits filed against Geneanet due to illegal Member contents, expenses will be charged to the Member.

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  • 17 - Terms of Service Changes

    If Geneanet makes any material changes to these Terms of Service, Geneanet will announce those changes on the web site. Your continued use of the web site after such an announcement will constitute your acceptance of the amended Terms of Service.

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  • 18 - Force Majeure

    Geneanet shall not be liable for any delay in performing any of its obligations under these Terms of Service if such delay is caused by circumstances beyond its reasonable control and as such Geneanet shall be entitled to a reasonable extension of time for the performance of such obligations. Should this period of force majeure last more than 30 days, both parties are entitled to cancel the agreement unilaterally via a certified letter with return receipt.

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  • 19 - Applicable Law

    The web site is a service provided, controlled and operated by Geneanet from offices, facilities and computer systems located in France.

    If any provision of these Terms of Service is unenforceable or inapplicable to a dispute between you and Geneanet, you and Geneanet agree that such dispute shall be resolved and finally settled by mutually binding arbitration conducted in accordance with the French Law. The arbitration shall be conducted in the French language. To the extent permitted by said rules, the location of the arbitration shall be in Paris, France.

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Please post your questions in the Contact Form or join us at:

  • Email Address: cgu@geneanet.org
  • Phone Number: +(33)1 42 74 40 30
  • Fax: +(33)1 43 35 23 39
  • Postal Address: GeneaNet 165 bis, rue de Vaugirard 75015 Paris
Terms of Service. Last updated May 7, 2012