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GeneaNet Login Options & Errors

Posted by admin on May 19, 2011

EN-geneanet-emails-00.jpgWhen creating a new GeneaNet account, you can pick one of the suggested usernames or enter a username that is not yet registered.

You can’t change your GeneaNet username. If you really need to use a new username, you must create a new GeneaNet account, then copy your data and media files (archival records, family pictures, etc.) from your current account to the new one, and delete the from now on unused account. Note that the Club Privilege membership can’t be transferred.

1. Username & Password

- Create an account:

When creating a new GeneaNet account, you can pick one of the suggested usernames or enter a username that is not yet registered.

After your username has been accepted by the system, you will be asked to provide a password. Your password must be as secure as possible but easy to remember.

- Change your username:

You can’t change your GeneaNet username. If you really need to use a new username, you must create a new GeneaNet account, then copy your data and media files (archival records, family pictures, etc.) from your current account to the new one, and delete the from now on unused account. Note that the Club Privilege membership can’t be transferred.

- Change your password:

Select the ‘Account’ item in the drop down menu at the top right of the screen.

5. Connection problems

Most of connection problems are related to your web browser configuration. Make sure that your browser is configured to accept cookies.

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